Privacy Policy
How we collect, use, and protect your personal data.
Introduction & Data Controller
We are pleased that you are visiting our website and thank you for your interest. Below we inform you about how your personal data is handled when using our website. Personal data is any data that can be used to personally identify you.
The data controller for data processing on this website is DELUXESIDE LLC, 5821 East 2nd Street, Ste 7008, Casper, WY 82609. The data controller is the natural or legal person who alone or jointly with others determines the purposes and means of the processing of personal data.
Data Collection When Visiting Our Website
When you visit our website for informational purposes only (i.e., without registering or otherwise transmitting information to us), we only collect the data that your browser transmits to our server (so-called "server log files"). When you access our website, we collect the following data, which is technically necessary for us to display the website:
- The website visited
- Date and time of access
- Amount of data sent in bytes
- Source/referrer from which you reached the page
- Browser used
- Operating system used
- IP address used (if applicable: in anonymized form)
This data is not shared or used in any other way. However, we reserve the right to retrospectively check the server log files if there are concrete indications of unlawful use.
This website uses SSL/TLS encryption for security reasons and to protect the transmission of personal data and other confidential content. You can recognize an encrypted connection by the "https://" prefix and the lock icon in your browser bar.
Hosting & Content Delivery Network
Shopify
For hosting our website and displaying page content, we use the system of the following provider: Shopify International Limited, Victoria Buildings, 2nd Floor, 1-2 Haddington Road, Dublin 4, D04 XN32, Ireland ("Shopify").
Data may also be transferred to: Shopify Inc., 150 Elgin St, Ottawa, ON K2P 1L4, Canada.
All data collected on our website is processed on the provider's servers. We have concluded a data processing agreement with the provider that ensures the protection of our visitors' data and prohibits unauthorized disclosure to third parties.
Cookies
To make our website appealing and to enable the use of certain features, we use cookies on various pages. Cookies are small text files stored on your device. Some cookies are deleted after the browser session ends (session cookies). Others remain on your device and allow us or our partner companies to recognize your browser on your next visit (persistent cookies).
When cookies are set, they collect and process specific user information such as browser and location data and IP address values to varying degrees. Persistent cookies are automatically deleted after a specified period, which may vary by cookie.
Some cookies serve to simplify the ordering process by saving settings (e.g., remembering the contents of a virtual shopping cart for a later visit).
Please note that you can set your browser to inform you about the setting of cookies and to decide individually whether to accept them or to exclude the acceptance of cookies in certain cases or generally. You can manage cookie settings in your browser:
Please note that not accepting cookies may limit the functionality of our website.
Contact
When contacting us (e.g., via contact form or email), personal data is collected. This data is stored and used exclusively for the purpose of responding to your inquiry and for the associated technical administration. Your data will be deleted after your inquiry has been fully processed, provided no statutory retention obligations apply.
Customer Account & Contract Processing
Personal data is collected and processed when you provide it to us for the performance of a contract or when opening a customer account. You may delete your customer account at any time by sending a message to our address.
We store and use the data you provide for contract processing. After deletion of your customer account, your data will be blocked with regard to tax and commercial law retention periods and deleted after these periods have expired.
Email Newsletter
By providing your personal data, you consent to us using this data to send newsletters. We store your IP address as registered by your Internet Service Provider (ISP) as well as the date and time of registration in order to trace any possible misuse of your email address at a later date.
The data collected during newsletter registration is used exclusively for advertising purposes via the newsletter. You can unsubscribe from the newsletter at any time via the link provided in the newsletter or by sending us a corresponding message. After unsubscription, your email address will be immediately deleted from our newsletter distribution list.
Order Processing
The personal data we collect will be passed on to the transport company commissioned with the delivery as part of contract processing, insofar as this is necessary for the delivery of the goods. We pass on your payment data to the commissioned credit institution as part of payment processing, insofar as this is necessary for payment processing.
To fulfill our contractual obligations to our customers, we work with external shipping partners. We pass on your name and delivery address exclusively for the purpose of goods delivery to a shipping partner selected by us.
Retargeting / Remarketing
Meta Pixel
This website uses the "Meta Pixel" by Meta Platforms Ireland Limited, 4 Grand Canal Square, Dublin 2, Ireland ("Meta"). This allows user behavior to be tracked after they have seen or clicked on a Facebook and/or Instagram advertisement. This process is used to evaluate the effectiveness of advertisements for statistical and market research purposes and can help optimize future advertising measures.
The data collected is anonymous to us and does not allow us to draw conclusions about users' identities. However, the data is stored and processed by Meta, so that a connection to the respective user profile is possible and Meta can use the data for its own advertising purposes.
You can deactivate the use of cookies by third-party providers such as Meta on the following website: Digital Advertising Alliance.
We have concluded a data processing agreement with the provider that ensures the protection of our visitors' data and prohibits unauthorized disclosure to third parties.
Live Chat System
Tidio Chat (Tidio Ltd.)
This website uses technologies by Tidio Ltd., 220C Blythe Road, W14 0HH, London, United Kingdom to collect and store anonymized data for the purpose of web analysis and to operate the live chat system for answering live support requests.
Pseudonymous user profiles may be created from this anonymized data. Cookies may be used for this purpose. The data collected with Tidio technologies will not be used to personally identify the visitor of this website without the separately given consent of the data subject.
To prevent the storage of Tidio cookies, you can set your Internet browser so that no more cookies can be stored on your computer in the future or cookies that have already been stored are deleted.
Your Rights
Applicable data protection law grants you the following rights regarding the processing of your personal data:
- Right of access — You have the right to request information about your stored personal data.
- Right to data portability — You have the right to receive or transfer your personal data.
- Right to rectification — You have the right to request correction of inaccurate personal data.
Data Retention Period
The duration of storage of personal data is determined by the respective legal basis, the processing purpose, and — if applicable — additionally by the respective statutory retention period.
When processing personal data based on express consent, the data concerned is stored until you revoke your consent.
If statutory retention periods exist for data, such data will be stored for the legally prescribed duration. Otherwise, personal data will be processed as long as you do not expressly object to the processing.